Current Job Listings

Landscape Company:  President/General Manager Malvern, Pennsylvania 

Pennsylvania Landscape Management

Since 1991, Pennsylvania Landscape Management’s principals have provided comprehensive landscape maintenance services to property owners throughout Chester and Delaware counties. Our services range from basic weekly lawn maintenance to periodic pruning and creative landscape design and building. We understand that each of our clients enjoy spending time outside and want their home’s outdoor environment to function as a retreat as well as an enhancement to their property investment.

In the last few years, we’ve focused our efforts on a tight geography, purchased our home base and expanded our equipment and capabilities.  We are focused on providing value for our community, customers, employees and owners.  With that in mind we are search for a President and General Manager.  This position would report directly to the owners and would have full responsibility for all operations, profitability and growth of the organization.  www.turfandlawns.com.  Please apply online only as our outside advisor will be screening all candidates.

Responsibilities

  1. Day-to-day leadership and management of the company, always representing our mission and core values, being a mentor to your team members
  2. Develop action plan for growth, set objectives and goals for team and communicate clearly your expectations; provide recognition and reinforcement
  3. Ensure all team members receive proper orientation and training for their position, including Company policies and procedures, safety, equipment, new products, special skills, education, etc.
  4. Ensure work is performed in a timely manner, to the complete satisfaction of each customer
  5. Identify areas in need of improvement, with solutions
  6. Recruit, interview and select qualified team members when necessary
  7. Attend weekly meetings with Management and owners.
  8. Oversee management to establish overall objectives regarding sales, production, profits, quality, staff development, monitor progress and ensure achievement
  9. Develop departmental budgets
  10. Directly oversees the Operations portion of the business.
  11. Make recommendations for equipment or other asset purchases based upon targeted goals and operational needs
  12. Assume complete responsibility for actual Income Statement and Balance Sheet performance to budget
  13. Oversee change order process and follow up with relevant parties. Ensure change orders and proposed change order documentation acceptance and legal signatory execution; maintain change order log, timely billing and collection. Eliminate any possible dispute over change order administration.
  14. Ensure internal and external processes and procedures are documented appropriately for the company.  Including but not limited to:

a)    Contracts

b)    Employee manuals.

c)     Additional…

  1. Make sure someone in the organization is:  Establishing  and promoting contacts with appropriate local and state agencies, associations, developers, and other prospective customers, to obtain work for the division/company and to enhance good public relations. Promote positive relationship among all entities within the industry
  2. Keep abreast of legislative development and government actions affecting the Company including keeping up to date with all licensing and permits.
  3. Ensures any required estimates are produced in a timely manner and in sufficient time to allow sales to generate proposals.
  4. Performs periodic work site inspections to ensure work is performed to standards of quality.
  5. Oversee:  division advertising, marketing material, or press releases with Marketing.
  6. Ensure response to customer complaints proper handling to achieve excellent customer satisfaction.
  7. Other duties as assigned by the owners/board.
  8. Manage Expenses and Risks including but not limited to:

a)    Insurance:  Medical, Liability, Workmen’s Comp.

b)    Subcontractors

c)     Other expenses

d)    Equipment Forecasting  (log, maintenance, efficiency)

Key Performance Metrics:

  1. Revenue Growth
  2. Return on Capital Objectives
  3. Cash Flow Objectives
  4. Profitability
  5. Job Costing
  6. Employee Retention
  7. Safety Record
  8. Performance to Budget
  9. Customer Retention

Qualifications:

  1. Bachelors degree preferred
  2. Minimum 5 years management and supervisory experience in related field
  3. Excellent verbal and written communication skills
  4. Basic accounting knowledge and profit orientation
  5. Good computer/technology skills (Microsoft Office), with willingness to grow
  6. Strong leadership skills, with ability to multi-task
  7. Excellent coaching and mentoring abilities
  8. Effective team building and dispute resolution
  9. Experience community involvement and networking
  10. Spanish a plus.

Compensation and Benefit Package Commensurate with Industry.

Apply Here: Landscape Business President/General ManagerManager

Client Services Manager – Fulfillment

Reading, Pennsylvania

Landis Company is a Reading, Pennsylvania privately owned and operated 3rd party logistics (3PL) company that provides more than just superior service to its diverse client base.  Founded 15 years ago, it was acquired by its current owners in July of 2008.  The organization was formed to take advantage of the inadequacies of other regional competitors to provide quality and reliable storage options for companies in Eastern PA. Over the past 7 years Landis expanded its service offering to include pick/pack fulfillment, transportation services, bonded warehousing, fulfillment, and online access to program data.   Landis Company focuses on clients in the small to midsize fulfillment world.  Landis Company has experienced significant growth and profitability over the last few years and is now in need of growing its customer service management infrastructure. www.landislogistics.com

We are a privately owned company.  We work hard for our customers, care deeply about our employees and are a committed member of the community.  We need a team player with the ability to take “ownership” of the customer and help us build our business, create efficiencies and make sure the customer is heard taken care of.  Please apply directly on-line through this ad, no direct calls or emails will be accepted.

JOB SUMMARY:

The Client Services Manager oversees the Account Management department.  The position provides overall department leadership with the goal of continually enhancing customer relations.

Essential Functions:

o   Establish and implement measurable performance standards to ensure high quality customer service

o   Track and manager billable time

o   Maintain regular communication with all customers, including weekly or monthly conference calls with larger customers

o   Develop expertise working with WMS; act as primary point of contact with WMS vendor

o   Work closely with Operations team to ensure the achievement and maintenance of agreed customer service levels and standards

o   Monitor all customer service emails to ensure that emails are answered professionally and in a timely manner

o   Plan, prioritize and delegate work tasks to ensure proper functioning of the department

o   Attend daily production meeting; work closely with Operations to ensure all customer needs are met

o   Ensure the necessary resources and tools are available for quality customer service delivery

o   Review customer complaints and track customer complaint resolution

o   Handle complex and escalated customer service issues or customer special requests

o   Identify and implement strategies to improve quality of service, productivity and profitability

o   Oversee order processing, working closely with the Operations team to ensure smooth flow of orders to floor

o   Work closely with management team to generate accurate monthly invoices; provide invoicing data as requested

o   Work closely with Sales to review client needs

o   Maintain regular and positive communication with the client

o   Coordinate with WMS and manifesting system developers to implement all aspects of the account

o   Plan, prioritize and delegate work tasks to ensure proper functioning of the department

o   Create robust coverage plans for vacations and absences; be cross trained in all department functions

o   Oversee the interviewing, training and coaching of new employees

Perform other duties as required by management

Qualifications:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SKILLS AND ABILITIES:

EDUCATION AND EXPERIENCE:

LANGUAGE SKILLS:

MATHEMATICAL SKILLS:

REASONING ABILITY:

We offer a competitive Salary and Benefits package commensurate with experience

Apply Here: Client Services Manager Fulfillment

JRI Consulting, LLC